Legal

Privacy Policy

Effective Date: 15/03/2026

Entity: Beauty Holdings Australia Pty Ltd (we, us, our)
Contact: [email protected]

1. Who We Are

Beauty Holdings Australia Pty Ltd (we, us, our) operates the FABshaping platform, a digital booking and medical aesthetic educational platform that connects consumers with participating, listed health professionals and clinics across Australia.

We are bound by the Australian Privacy Principles under the Privacy Act 1988 (Cth).

Listed, participating health professionals and clinics are independent healthcare providers and have their own privacy obligations under Australian law.

2. Our Privacy Role

We collect and manage personal and / or treatment information to:

Operate our booking platform
Support participating health professionals in delivering healthcare services to consumers who book through the platform
Communicate with you about bookings and treatments
Improve and develop our services

Participating health professionals independently collect and manage information for the purpose of providing healthcare services, making treatment decisions, and meeting professional and regulatory obligations.

We and participating health professionals each have separate privacy responsibilities.

3. What Information We Collect

Depending on your interaction with our FABshaping platform, we may collect:

Personal Information:

First Name / Surname
Date of birth
Contact details
Booking and treatment details

Where relevant to your booking:

Treatment history relevant to the service

We only collect information reasonably necessary for our functions.

4. How We Collect Information

We collect information when you:

Set up your profile and/or become a VIP member
Make a booking
Complete any forms or health questionnaires in advance of a treatment
Communicate with us or a participating health professional via the platform
Use our website or mobile services

We may also receive information from the health professional providing your service.

Where we collect treatment information, we do so with your consent.

5. Why We Use Your Information

We use your information to:

Process and manage bookings
Facilitate the delivery of treatment services
Store bookings within our platform
Send reminders and service communications
Comply with legal obligations
Maintain platform security
Analyse and improve our services

We may analyse information in de-identified or aggregated form to improve our platform.

6. Data Retention and Deletion

As part of providing you a history of treatments you have booked, FABshaping will hold and store this information within your personal profile. In addition to this:

We store your personal information for a period of time that is consistent with our business purposes and allows you to view a full history of bookings.
We will retain your personal information for the length of time needed to fulfill the purposes outlined in this privacy policy unless a longer retention period is required or permitted by law.
When the data retention period expires for a given type of data, and as may be required by law, we will delete or destroy it.
You may request for your data to be deleted by contacting FABshaping via email at; [email protected]

7. Disclosure of Information

We may disclose your information to:

The selected clinic and/or health professional
Our aesthetic device technology providers
Communications providers
Payment processors
Government authorities where required by law

We only disclose information necessary for the relevant purpose.

8. Overseas Disclosure

Some of our service providers may store or process data outside Australia. Your personal information may be disclosed to recipients in the following countries:

Vietnam

Where personal information is disclosed overseas, we take reasonable steps to ensure those providers handle it in accordance with Australian privacy law.

9. Data Security

We use technical and organisational safeguards including:

Encryption in transit and at rest
Access controls
Audit logging
Secure cloud infrastructure
Regular security review processes

No system is completely secure, but we take reasonable steps to protect your information.

10. Access and Correction

You may request access to or correction of your personal information by contacting:

[email protected]

We will respond within a reasonable timeframe.

11. Complaints

If you believe we have breached the Australian Privacy Principles, you may contact us.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

12. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.